PRIVACY POLICY

At Frome Valley Alarms and Electrical Ltd (Unit 2, Newlands Farm, Batcombe, Dorchester, Dorset, DT2 7BG). We take your privacy seriously.  We promise to behave responsibly with any information you share with us.

This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.


IN SUMMARY

  • we use your information to provide the best service we can, send you informative emails. 

  • we collect your personal information when you visit our websites, buy products and services from us, engage with us on social media or contact us by any means with queries or complaints

  • We do not trade or sell or in any other way misuse the information you provide us.

 

YOUR INFORMATION AND WHAT WE DO WITH IT

The information you share with us tends to be your name, billing/delivery address, email and phone number, orders and receipts. We also keep records of interactions with us via phone, in person or online. Any personal information is stored securely on auditable systems. Only our staff can access your personal information. We will only use your information for the purposes outlined below. You can find out more about your individual rights under The General Data Protection Regulation (GDPR) (EU) 2016/679.
 
 
SOCIAL MEDIA AND ANY FEEDBACK YOU SEND US

If you choose to interact with us on social media or send us feedback by email we may choose to use this information to improve our customer service or gain insights into your material usage for the purposes of developing our goods and services. Please remember that comments on our social media pages (excluding direct messages) along with any posts on our forum are there for anyone to see.

 

COOKIES & WEBSITE EXPERIENCE

Like many other websites, we make use of cookies to improve your experience on our website. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. This can then be used to remember your actions and preferences. An example being that we’ll set a cookie when you close our newsletter banner, as it wouldn’t be preferable to show you this repeatedly.

 
You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of the services within our website.
 

CONTACT US

Should you have any other questions or concerns regarding our Privacy Policy or your personal data please
contact us at james@fromevalley.com or call us on 07817 996821 or write to us at: Frome Valley Alarms and Electrical Ltd (Unit 2, Newlands Farm, Batcombe, Dorchester, Dorset, DT2 7BG